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Job Details

Posted Dec 29, 2019

Assistant Director of Housekeeping, InterContinental Boston

Job Number USA10396

Hotel Brand: InterContinental Hotels

Americas » United States » Massachusetts » Boston

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Description

About us

Do you see yourself as an Assistant Director of Housekeeping?

What's your passion?  Whether you're into knitting, football or family time, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

HOTEL OVERVIEW: For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and restaurants and bars influenced by a variety of international flavors.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

ORGANIZATIONAL STRUCTURE: The Assistant Director of Housekeeping reports to the Director of Housekeeping and assists with overseeing the housekeeping department, which consists of Housekeeping Supervisors, Room Attendants, Turndown Attendants, Housepersons, Linen Runners, Public Area Attendants and a Uniform Attendant.  The Assistant Director of Housekeeping will work closely with the Front Office team. 

POSITION OVERVIEW: Assist the Director of Housekeeping in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Your day to day

DUTIES & RESPONSIBILITIES:

  • Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.
  • Communicate and enforce policies, procedures Forbes Service Standards and InterContinental Brand Standards.
  • Partner with Human Resources and the Director of Housekeeping to handle all hiring, coaching, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
  • Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
  • Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.  Ensure that employees are advised of deficiencies and instructed on corrective action. 
  • Monitor, coordinate and execute the special needs and requests of VIP’s and repeat guests
  • Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. 
  • Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
  • Conduct pre-shift meeting and review all information pertinent to the day’s activities.
  • Oversee Uniform Program for the entire hotel ensuring that all colleagues have an appropriate amount of uniforms and that all uniforms are in wearable condition.
  • Establish par levels for supplies, equipment and uniforms. Replenish shortages and other business supplies for daily business.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
  • Coordinate with the Security Department for the security of lost and found items.
  • Recommend and coordinate deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
  • May serve as “manager on duty” as required.
  • May assist with other duties as assigned.
What we need from you

QUALIFICATIONS:

  • Bachelor’s degree in Hotel Management/Business Administration, plus a minimum of two years experience as a Manager or Assistant Department Head within the housekeeping department is required.
  • Must speak fluent English, other languages preferred
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Possess strong leadership competencies – Be Brandhearted, Think Ahead, Champion Change, Lead People, Develop People, Drive Results and Work Collaboratively
  • Able to multitask, be detail oriented, and communicate effectively
  • Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives. May be required to work on work nights, weekends, and/or holidays
  • Ability to utilize computer programs including Word, Excel, PowerPoint, Outlook, labor management programs etc.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • May be required to work nights, weekends, and/or holidays.

PHYSICAL DEMANDS: This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
  • Remain stationary for extended periods of time
  • Frequently movement about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.


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