Posted Feb 21, 2020
Director of Front Office- Los Angeles Century City at Beverly Hills
Job Number R180499
Hotel Brand: InterContinental Hotels
Americas » United States » California » Los Angeles
Do you see yourself as a Director of Front Office ? What's your passion? Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.
Ensure your front office team delivers a great service, professional attention and personal recognition · Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction · Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance · Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties · Ensure your team are properly trained on systems, security, service and quality standards
Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management · Oversee night audit function and preparation of daily financial reports · Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner · Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel · Perform other duties as assigned. May also serve as manager on duty
This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel.
Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. · Must speak fluent English. Other languages preferred.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans