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Job Details

Posted Nov 23, 2020

Club InterContinental Captain (F&B)

Job Number EMEAA18555

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa » United Arab Emirates » AE-FU » Fujairah

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Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your day to day

Food and Beverage are what adds flavors to a stay! Guests love to enjoy delicious, freshly-prepared, and beautifully presented food. To deliver a great guest experience – As a Club InterContinental Captain, you will be responsible is providing excellent service and serve food helping guests to have memorable experiences whenever and wherever they dine at Club InterContinental Lounge. Some of your day to day responsibilities are :Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift

Be attentive to guest’s needs

Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty

Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service

May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

What we need from you

What we needs from you

  • Basic reading, writing, and math skills.
  • Formal F&B  training preferred.
  • 1 year or equal experience in the same field preferably in Middle East Resort environment is an advantage
  • Being passionate about people and service.
  • Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor
  • Handling, carrying or lifting items weighing up to 50 pounds / 23 kilograms (bar ware, carts, boxes, bottles, etc.)
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we offer

We’ll reward all your hard work with a great salary and benefits – including housing, transportation, recreation facilities, uniform, great room discount and superb training, and many more!

 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit

www.http://careers.ihg.com to find out more about us


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