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Job Details

Posted Sep 28, 2020

Security Officer - InterContinental Hayman Island Resort

Job Number EMEAA18357

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa » Australia » Queensland » Hayman Island

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About us

As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.


Australia’s most iconic private island delivers a new era of luxury when IHG opened InterContinental Hayman Island Resort, and we are continuing to develop our focused team to deliver a truly exceptional and unique luxury experience. We have a rare opportunity for a Security Officer to join the team on island for this exciting journey.


Boasting 166 reimagined luxurious rooms and suits in one of the world's most unique locations, from sophisticated sea-facing escapes to tropical garden sanctuaries, guests will be immersed in a world of unrivalled luxury where contemporary design imaginatively plays with the natural beauty of this iconic island paradise. They will discover an idyllic destination of privacy and pampering, alongside an unforgettable collection of meetings & event spaces, wedding venues, exciting new restaurants and bars, and an enriching new spa experience; the foundation to their InterContinental Life.

Your day to day

Reporting to the Fire, Life & Security Manager you will carry out the fire, medical and security requirements for the Resort, our self-contained Colleague Village and the Hayman Residences. 

Your day to day and key priorities will include;

  • Supporting the Fire, Life & Security Manager to embed security risk management processes, increase awareness and enhance the proactive security and safety culture.
  • Undertaking patrols of Resort lobbies, corridors, and public areas; colleague village and bar, industrial areas and marina in accordance with programmed patrol schedules.
  • Working with the WHS Manager to implement and embed the Resort Emergency Response procedures and protocols and leading the emergency response team.
  • Partnering with the WHS Manager and on-site medical team with regards to WHS manager activities and the health and safety the Resorts colleagues, guests and visitors.
  • Completing all reporting, documentation and system management required to with regards to Fire Life Safety & Security and maintaining compliance across these areas.
  • Conferring with management and interviewing guests, visitors and colleagues to detect infringements and breaches of fire or safety or other incidents and accidents; and identifying required areas of improvement.
  • Creating opportunities to interact with the team and guests to gain feedback and build relationships to understand how the Resort can increase guest satisfaction and security.
What we need from you

As the ideal candidate you will have demonstrated experience in security practices/principles with strong stakeholder engagement capability who is able to work collaboratively to deliver outcomes.  You will have excellent communication skills along with sound problem solving, negotiation and conflict resolutions.

You must be able to demonstrate a high degree of flexibility, maturity, empathy and sensitivity to deal with difficult and stressful situations whilst maintaining a safe and secure environment for colleagues, visitors and guests. You will need to demonstrate outstanding interpersonal skills, initiative and willingness to learn along with the below key requirements;

  • Knowledge of CCTV, Fire Control Panel and Access Control systems, fire systems and detectors
  • A comprehensive understanding of WHS with the ability to Identify and Manage Risks
  • Current Queensland Security Licence
  • Current First Aid Certificate
  • Certificate IV in Security and Risk Management or Certificate III – Security Operations
  • Senior First Aid Certificate or higher
  • Responsible Service of Alcohol Certificate – QLD current
  • Current Driver’s License – HR license desirable not essential
What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.

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