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Job Details

Posted Feb 10, 2020

Chief Lobby Host @ Hotel Indigo Dubai Downtown

Job Number EMEAA15562

Hotel Brand: Hotel Indigo

Europe, Middle East, Asia & Africa » » »

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About us
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas.And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.The hotel will boast 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotels neighborhood story, the story of Dubai creek. Other facilities that our guests can expect include an infinity pool deck, fully equipped fitness center and our neighborhood café and bar, both offering seamless service and array of experiences reflecting this expressive neighborhood.
Your day to day
In a nutshell, as Chief Lobby Host, you will be the focal touchpoint point between the hotel and the guests, ensuring the smooth and efficient operation of the lobby throughout the day, providing updates and information for guests and visitors.You will Coordinate all guest services from a central point, handle all guest complaints and disputes and Interpreting and safeguarding house policies with guests.You will also ensure proper baggage handling services is provided to all guests as well as efficient transportation services whenever required and oversea guest valet parking service.You will also maintain order in the lobby, and make sure all lobby guest services are taking place in an efficient and courteous manner.You will resolve guest problems and complaints, taking any necessary action and reporting all complaints to the management. You will oversee all lobby services ensuring guest arrivals and departures are as efficient as possible.You will monitor room availability and support front and bell desk whenever required.
What we need from you
Hotel Indigo Dubai Downtown is scheduled to open Q2 2020 and we are now seeking a polished and lively Chief Lobby Host to take care of our guests’ details during their stay with us. This person will be responsible for lobby operations in this vibrantly designed lifestyle hotel located in a key location in Dubai.As the first lifestyle branded hotel of IHG in the Middle East, this exciting project really is something to be part of. This is a great opportunity for talented hospitality and Front Office professionals to step up in their career and experience a new challenge in a trendy lifestyle brand.You'll report to the Guest Experience Manager, and you’ll play a big role in supporting the overall success of the hotel.The right fit for this role is someone who has solid hotel background with an energetic and fun personality. He/She should be passionate about people and hospitality. Excellent communication and problem-solving skills are essential. If you are this person, we’d like to meet you.Ideally, you'll have a bachelor’s or master’s degree in Hospitality or Business. Written and verbal communication, critical thinking, planning and time management are all skills required for this role.Candidates must be dynamic and willing to pursue a promising career. Someone with a high ability to get things done, sound business acumen, strong interpersonal skills and understands the competitive hospitality market.
What we offer
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to

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