Job Details

Posted Jan 13, 2019

Room Attendant - Housekeeping

Job Number EMEAA03040

Hotel Brand: Holiday Inn Express

Europe, Middle East, Asia & Africa » India » Karnataka » Bangalore

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Description

About us
About us

At Holiday Inn Express & Suites Bengaluru Racecourse we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile
Your day to day

Duties and Responsibilities

  • Clean and service assigned rooms or areas according to established standards and procedures including making

        beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.  May include cleaning

        of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

  • Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
  • Handle and store chemicals in line with hotel regulations and any local legislative requirements
  • Greet and acknowledge guests
  • Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be          serviced to supervisor according to established procedures
  • Report to supervisor needed repairs or unsafe conditions
  • Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
  • Respond to guest complaints, special requests and take action to ensure guest satisfaction
  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
  • Report, turn in, and/or log all lost and found items according to established procedures
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • May regularly assist with deep cleaning projects
  • May have turndown duties
  • May assist with other duties as assigned
  • This job requires ability to perform the following:
  • Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
  • Able to work alone as well as being a team member
  • Communication skills used frequently when interacting with guests and employees
  • Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we need from you

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years’ total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).