Posted Oct 31, 2018
Club InterContinental Manager
Job Number EMEAA02843
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa » Qatar » » Doha
The InterContinental® brand looks for charming, confident, sophisticated and internationally-minded people who know what it takes to exceed guest expectations.The InterContinental Doha is the authentic urban resort and business hotel in Doha, Qatar. We have 375 guestrooms and 12 high quality restaurants and bars serving International cuisine, the longest private 500 meter Arabian Gulf Beach in Doha, an impressive grand ballroom that accommodates up to 800 guests, five flexible function rooms that can host business meetings and social gatherings, outstanding high-tech recreational facilities.
Your day to day
Responsible to oversee and direct all aspects of the Club Floor, ensures efficient, warm and friendly service and fostering excellent customer relations and service recovery.Provide feedback and make recommendation on improvement to the operation. Be in attendance throughout a full house situation and ensure all routines are followed through and due out are cleared. Evaluate the performance of subordinates in accordance to the prevailing personnel policy. Routine check on early departure and late arrival counts for the forthcoming day and ensure that reception is fully staffed. As ‘eyes and ears’ of the Management, candidate must have a keen of observation and should not be restricted to the enumeration of observed facts but should suggest remedies and improvements.Make every effect to ensure guests of the Club Floor are made as comfortable and contended as possible.Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignment given to them. Involve and assist in recruiting and selecting Club Floor personnel. Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff. Candidate also makes appropriate suggestions to improve staff training.
What we need from you
Ideally, you will have at least 2 years of experience in the same position in a 5* luxury brand hotel with strong eye for details. Bachelor's degree in Hospitality, excellent English communication skills (both oral and writing), knowledge of other languages is as an added advantage. Knowledge of MS Windows, Opera system, other hotel PMS are a must.
What we offer
With a family of 12 brands and more than 5,700 hotels in 100 countries, we’ll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discount worldwide! You’ll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team that is passionate about connecting guests to what's special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. Most importantly, we give you Room to be yourself.