Posted Sep 7, 2020
Holiday Inn Express on Fort Lee, VA-Attendant Room
Job Number R182913
Hotel Brand: Holiday Inn Express
Americas » United States » Virginia » Fort Lee
Do you see yourself as a Room Attendant? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
We are IHG Army Hotels located on Fort Lee Army Base Virginia. We are the Largest Holiday Inn Express in the United States. We have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at 9051 Mahone Ave. We cater to the Military, Military Families and Civilians as well…
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
DUTIES AND RESPONSIBILITIES:
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
May have turndown duties.
Qualifications and Requirements:
Must be able to pass a federal background check to access base.
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Exceptional pay at $11.30 per hour
Personal time (Full Time Only)