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Job Details

Posted Oct 11, 2020

General Manager - Candlewood Suites Silicon Valley - San Jose, CA

Job Number R182110

Hotel Brand: Candlewood Suites

Americas » United States » California » Santa Clara

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About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

At Candlewood Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:

Be down-to-earth by being straightforward and natural

Be considerate by being respectful, perceptive and accommodating

Be friendly by being kind, approachable and light-hearted

Be reliable by being professional, a team player and resourceful

Your day to day

This is a General Management job in a Company-managed extended stay hotel.

As General Manager you will manage the day to day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy

Develop, implement, and monitor team member succession planning to ensure future bench strength

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

Oversee HR related actions in accordance with company rules and policies

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets

Analyze financials to drive revenues, future profitability, and maximum return on investment

Use distribution channels and technology platforms to drive revenue and maximize market share

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards

Drive improvement in guest satisfaction goals

Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations

Speak to guests – ask for their feedback and build relationships

Ensure a safe and secure environment for guests, colleagues, and hotel assets

Act as public relations representative to raise awareness of hotel and brand in local community

Drive team member involvement in community organizations, activities and businesses

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

Perform other duties as assigned. May also serve as manager on duty

What we need from you

Must have the legal right to work in this country

Must reside in the U.S. and be ready for in-person interviews when applying

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Five to ten years of prior hotel management experience, or equivalent combination of education and experience

Experience required may vary based on size and complexity of operation

Must speak fluent English

Other languages preferred

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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