Posted Jul 27, 2020
Head Housekeeper - Staybridge Suites Alpharetta - North Point, GA
Job Number R181817
Hotel Brand: Staybridge Suites
Americas » United States » Georgia » Alpharetta
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
At Staybridge Suites ® we want our guests to feel like part of the family which means we need you to:
Be down-to-earth by being straightforward and natural
Be thoughtful by being perceptive, caring and accommodating
Be sociable by being upbeat, involved and friendly
Be reliable by being professional, a team player and resourceful
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
May maintain procedures for security of lost and found items
Perform other duties as assigned. May also serve as manager on duty
High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s).
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.