At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
Create confidence– by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourage success– by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
Make it happen– by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Summarize and post data to journals, ledgers and other accounting records; total and balance accounts; reconcile bank accounts; check and verify records.
Provide daily audit control over the revenue, accounts receivable, food and beverage accounting and/or general accounting functions of the hotel to ensure accuracy and adherence to all policies and regulations. Assure the accuracy of daily management reports by inspecting all backup for proper documentation; balance and verify figures against individual department reports.
Obtain approvals from department heads on invoices to be paid; make proper accounting entries in ledger; reconcile discrepancies with vendors; prepare transmittal of invoices for payment by HMG Accounting.
Prepare or assist in the preparation of daily bank deposits; maintain the hotel's funds to ensure that funds are of adequate amount, kept safely and properly accounted for; provide all daily change requirements; issue banks to cashiers and conduct periodic audits of banks as needed. Investigate overages or shortages as needed, according to hotel policies and established standards.
Prepare monthly occupancy and sales tax reconciliation’s. Assist with daily tip allocation as requested.
Verify that room and tax have been run on all occupied rooms; investigate any discrepancies.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Reservations, F&B, Sales and Accounting, for the purpose of obtaining information regarding accounts and reconciling revenue figures from each area.
Perform a variety of accounts receivable duties to ensure appropriate reporting of revenues and costs; posting of all charges and payments; timely preparation of invoices, statements and reminders; and maintenance of accounts. The duties will include but are not limited to:
Prepare and monitor monthly aging of accounts; prepare statements and collection letters for delinquent accounts; make phone calls to collect accounts excessively overdue.
Approve and process direct billing requests; prepare all bills and mail invoice statements promptly. Research and investigate all credit card disputes; make proper adjustments/charge backs as needed; balance and prepare all credit card transmittals.
Complete food and beverage sales test as required. Audit food and beverage menu pricing as needed or requested.
Responsible for maintenance of normal and routine controls to ensure reasonable protection of company assets.
May complete daily revenue balancing and audit of hotel revenue in any or all of the following major areas: rooms revenue, F&B revenue, banquet revenue, telephone revenue, leisure revenue, retail revenue, other revenues, and miscellaneous charges and adjustments. Balance credit card transmissions, note and correct discrepancies. Prepare audit-related reports or documentation. Review report information with manager or controller as needed, and notify management immediately of any discrepancies or issues.
May perform additional accounting-related duties by ensuring compliance with Internal Control Questionnaire.
May assist with other duties as needed or requested.
What we need from you
High school diploma or equivalent and 3+ years experience in an accounting clerical, front office, or reservations position or similar; or an equivalent combination of education and work experience. Ability to speak fluent English required.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 25 pounds
Standing up and moving about the front office or other designated areas
Communicating with other people
Handling objects, supplies, boxes of merchandise, etc.
Bending, stooping, kneeling, crouching, reaching
Reading abilities are utilized often when reading invoices and work materials.
Mathematical skills are used frequently to perform calculations, reconcile account balances, etc.
Frequent contact with guests and outside vendors is necessary to resolve billing issues or answer questions. Strong customer service skills are required.
May be required to work nights, weekends, and/or holidays
What we offer
We'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.