Skip Navigation
Job Details

Posted Oct 21, 2020

Franchise Hotel - Housekeeping Manager - Holiday Inn Scranton East - Dunmore

Job Number FRSCRED549

Hotel Brand: Holiday Inn

Americas » United States » Pennsylvania » Dunmore

Apply Now

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

TO APPLY EMAIL RESUME & SALARY REQUIREMENTS TO: holidayinnscranton@gmail.com

Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

What’s the job?

As Housekeeping Manager, you’ll keep all aspects of housekeeping, commercial area and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Your day-to-day

Guest experience

Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests

Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction

Carry out special requests from guests, VIPs, repeat visitors and club members

Help guests with their questions and complaints to achieve complete guest satisfaction

Look smart wear your uniform with pride

People

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

Educate and train all team members in compliance with federal, state and local laws and safety regulations.

Ensure colleagues are properly trained and have the tools and equipment to carry out job duties

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

 

 

Financial

Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability

Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.

Responsible business

Maintain and order supplies and equipment whilst minimising waste and maintaining "green" initiatives (example: container recycling, and cleaning agents)

Reunite items with owners - and log any lost and found property

Perform other duties as assigned. May also serve as manager on duty

What we need from you

 

High School Diploma / secondary education / equivalent

Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred

Must be fluent in local language and other languages preferred

 

 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

 

 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

 

What we offer

TO APPLY EMAIL RESUME & SALARY REQUIREMENTS TO: holidayinnscranton@gmail.com

 


Report This Job