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Job Details

Posted Jun 20, 2020

Assistant IT Manager

Job Number EMEAA15435

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa » United Arab Emirates » Fujairah » Fujairah

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Description

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. Spread over 69 acres of land, the resort features 190 stylish guest rooms and suites with expansive balconies offering uninterrupted views across the ocean.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
FINANCIAL RETURNS• Initiate technological practices that would ​enhance operations and business productivity​.• Perform an assessment of hotel resources and their effectiveness, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the • Global Technology Standards.​• Ensure that any technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on• Involvement, as well as directing support and troubleshooting.​• Sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and• Pricing of technology projects and procurement.​ PEOPLE​• Deliver and provide system training programs and manuals, arrange large group training sessions in coordination with the Learning & Development Manager in order to have productive operations of hotel systems.​• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.​ • Keep own self informed of new hotel technology developments and innovations through online communication tools, demonstration, and training.​• Develop colleagues in IT troubleshooting skills thereby decreasing technology downtime from current practices.• Creatively develop temporary relievers within the team to cover own absence. GUEST EXPERIENCE​• Consistently provide quick resolutions, identity, analyze, solve issues creatively, effectively and quickly in line with the IHG policies.​• Monitor hotel technology (Computer and Network) operation proactively to ensure minimal interruptions.​• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seamless guest service​ RESPONSIBLE BUSINESS​• Enforce IHG technology policies and standards.​• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data Protection).​• Maintain an accurate asset management of hardware and software.​• Maintain an expert understanding of the property’s business needs, methodologies, strategies, and upcoming projects. Keeps current with property, competitor and like• industry uses of technology.​
What we need from you
• A Bachelor’s Degree in Computer Sciences from a reputed institution• 3 to 5 years experience in a leadership role at a full-service five-star hotel• Solid project management experience in organizing, planning and executing projects from conception through successful implementation• Effective verbal and written communication skills• Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets• Strong knowledge of hotel technology principles and practices• Strong business decision-making skills. (MEA experience would be an advantage)• Familiarity with organization design models and decision-making framework• Effective presentation, communication, consulting and interpersonal/consensus-building skills for thepurpose of providing information to management and colleagues
What we offer
We’ll reward all your hard work with a great salary and benefits – including housing, transportation, recreationfacilities, uniform, great room discount, and superb training, and many more! Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice thelittle things that make a difference to guests as well as always looking for ways to improve – visitwww.http://careers.ihg.com to find out more about us.

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