IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn®. We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE®. We’ve built the world’s biggest loyalty brand, IHG® Rewards Club, to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travellers everywhere.
Your day to day
Your day to day-
Our Reservations Sales Specialists will assist guests with reservations and other hotel related inquiries, and provide elite customer service to our guests while promoting/selling our hotels.
Job Summary –(Role Summary)
To be the primary point of contact for InterContinental Hotels Group customers for information, reservations and other services within the borders of departmental procedures. To convert as many requests as possible into confirmed room reservations at the highest rate possible in an accurate way while offering excellent customer service.
Essential Duties and Responsibilities –(Key Activities)
To convert as many requests as possible into confirmed reservations at the highest possible rate within the framework of the performance management system in order to achieve or exceed the set revenue targets. To enroll as many people as possible in the Priority Club Rewards Loyalty Program.
Customer Service To provide all customers with the highest level of customer service, exhibiting interest, enthusiasm and professional image to achieve customer satisfaction and repeat business.
Reservations Processes and Procedures To have full knowledge of all company brands, products, programs and reservations policies and procedures in order to quote and input timely, accurate and complete information leading to customer satisfaction and efficiency.
Contribution to departmental processes To timely inform the Supervisor of any issues relevant to office performance or environment in order to contribute to a continuous efficient departmental operation.
What we need from you
Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't.
Some of our best employees came to IHG® with no work history at all. We are looking for great communicators who have the ability to quickly develop relationship with our guests. We are looking for candidates with strong interpersonal and customer service skills, excellent verbal communication skills, and the ability to quickly navigate web pages.
Native-level Hindi Language skills in both written and spoken is required for the role.**
Anyone applying for the role must be at least 18 years old and willing to work on graveyard shifts, holidays and weekends.
Undergraduates are welcome to apply.
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits:
What we offer
What we offer
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits:• Experience Pay• Regularization of employment after 3 months• Hotel Discounts Worldwide for you and your family and friends• Retirement Plan• Medical Insurance (for employee and immediate family members)• Dental Insurance• Life Insurance• Accident Insurance• 30 days Leave Credits (15 days convertible to cash)• Incentive Programs• 20% night differential shift• Global Recognition Programs• Global career opportunities, training and room to grow opportunities• Great location• And Much More!So are you finally ready to get a great career?Apply today and see for yourself why IHG is one of the leading hotel companies in the world.To Apply: 1. Click “Apply Online” and Create (or update) your profile. Upload a copy of your updated Resume.2. Upload a copy of your SSS ID/ SSS E1 Form and NBI Clearance if available.3. Walk in from Mondays thru Fridays between 9am and 4pm. Bring a copy of your resume, copy of your SSS ID or E1 Form, a copy of your NBI Clearance & a valid ID.